{"id":84198,"date":"2026-03-18T10:23:03","date_gmt":"2026-03-18T10:23:03","guid":{"rendered":"https:\/\/www.hagemann-systems.de\/?page_id=84198"},"modified":"2026-03-18T10:50:06","modified_gmt":"2026-03-18T10:50:06","slug":"gtc-hagemann-systems-solutions","status":"publish","type":"page","link":"https:\/\/www.hagemann-systems.de\/en\/gtc-hagemann-systems-solutions\/","title":{"rendered":"General terms and conditions HSYS Solutions"},"content":{"rendered":"\t\t
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General terms and conditions<\/h2>\t\t\t\t<\/div>\n\t\t
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I. Validity\/Offers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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1. These General Terms and Conditions (\u201cConditions\u201d) shall apply to all present and future contracts with entrepreneurs, governmental entities, or special governmental estates in the meaning of sec. 310 para. 1 BGB (German Civil Code) in regard to deliveries and other services rendered. Buyer\u2019s purchase conditions shall not be binding, even if we do not expressly object to them again after their receipt. <\/p>

2. Our offers are subject to change without notice. Any agreements, especially oral collateral agreements, promises, guaranties and other assurances given by our sales staff before or at conclusion of the contract shall be binding only once they have been confirmed by us in text form. <\/p>

3. Commercial terms such as \u201eEXW\u201c, \u201eFOB\u201c and \u201eCIF\u201c shall be interpreted in accordance with the INCOTERMS in their current version.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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II. Prices<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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1. Our prices are free our business, excluding packaging, unless something else is agreed upon. Statutory Value Added Tax will be added.<\/p>

2. In case the Buyer assigns us to arrange for the shipment of the goods, we shall be entitled to choose the route and mode of dispatch as well as the forwarding agent and the carrier at our discretion and at the cost of the Buyer, unless expressly otherwise agreed.<\/p>

3. If the items are to be delivered packaged, we will charge the packaging at cost price. We will take back the packaging delivered according to statutory provisions if it is returned to us freight free within a reasonable period of time.<\/p>

4. In case goods are sold at a base price, we will add the surcharges acc. to the stock market listing applicable on the date of the relevant purchase order (e.g. LME rates, KI index).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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III. Payment and Set-Off<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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1. Payment shall be made immediately without cash discounts so that we can dispose of the sum on the due date. Unless otherwise agreed, our invoices are due 30 days from date of invoice. The payment must take place so that the amount invoiced is available to us at the latest on the due date. The Buyer will be in default at the latest 10 days after payment is due and without the need for a reminder. <\/p>

2. Cash discount periods granted shall begin with the invoice date. Any cash discount agreed to always applies to the value of the invoice excluding freight, charges and surcharges, and has a prerequisite that all amounts due by the Buyer have been paid at the time of the discount. <\/p>

3. Invoices for amounts under EUR 50.00 as well as for assembly, repairs, forms and tooling costs are due immediately without deductions.<\/p>

4. Counterclaims which we have contested or which have not yet been legally determined to be final and conclusive do not entitle Buyer to withhold or offset payments. This shall not apply if the counterclaims result from the same contractual relation and\/or would entitle the Buyer to refuse the fulfilment of his contractual obligations under Section 320 of the German Civil Code. <\/p>

5. When payment is not on time, at the latest by default, we are authorized to invoice interest at the level of the appropriate bank rate for overdraft credits, at a minimum, however, at the statutory default interest. Additionally, we charge a default allowance of EUR 40.00. A claim for further damages due to this delay remains reserved. <\/p>

6. Should it become evident after the conclusion of the contract, that payment is jeopardised by the Buyer\u2019s ability to perform, or should other circumstances arise which show a material deterioration in the Buyer\u2019s ability to perform we are entitled to refrain from any further performance and exercise the rights of Sec. 321 of the German Civil Code. This also applies in case the performance of our contractual obligation is not yet due. In such cases, we are also authorised to make due any and all of our accounts receivable resulting from the same legal relationship. Buyer\u2019s ability to perform shall be deemed jeopardised also if the Buyer is for at least three weeks in default with a considerable portion (10% or more) of the amounts due; further, in case of a considerable downgrading of his existing credit limit by our credit insurance. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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IV. Delivery Deadlines<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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1. Delivery deadlines and dates are considered to have been met when the goods have left our plant by the time due.<\/p>

2. Our commitment to deliver is subject to our correct and timely self-delivery unless we are responsible for the deficient or late self-delivery.<\/p>

3. Force majeure events entitle us to postpone the deliveries for the period of the hold-up and an appropriate start-up time. This also applies if such events occur during a present default. Force majeure is the equivalent of monetary or trade measures or other acts of sovereignty, strikes, lockouts, breakdowns not caused by us, obstruction of transport routes, delays in clearing the goods for import and in customs clearance as well as of all other circumstances, that essentially impede or render the deliveries and performances impossible, without being caused by us. Thereby, it is irrelevant if the circumstances occur at our place, the delivering plant or at another presupplier. If performance becomes unacceptable for one of the parties due to the abovementioned events, this party shall be able to withdraw from the contract by instant declaration in text form. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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V. Retention of Title<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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1. All goods delivered by us remain our property (Reserved Property) until all claims arising from our business contacts have been settled, regardless of the origin of the claims and including future or conditional claims (current account reservation). The current account reservation is not applicable in in prepayment or delivery vs payment cases. In these cases, the goods remain our property until the purchase price for these goods has been paid in full. <\/p>

2. With regard to processing or manufacturing of the Reserved Property, we shall be deemed to be manufacturer within the meaning of \u00a7 950 BGB (German Civil Code) without committing us in any way. The processed or manufactured goods shall be regarded as Reserved Property within the meaning of clause V\/1 of these Conditions. When the Buyer processes, combines or mixes the reserved goods with other goods, we retain co-ownership in the new product in the relation of the invoice value of the reserved goods to the invoice value of the other goods produced. If our property disappears due to combination or mixture, the Buyer transfers to us already his property rights in the new goods or items in relationship to the invoice value of the reserved goods and will retain them for us without cost. The resulting co-ownership counts as Reserved Property in the meaning of Section V\/1 of these Conditions. <\/p>

3. The Buyer may re-sell the Reserved Property only in his normal business relations and to normal business conditions as long as he is not in arrears and only on the condition that the claims from the related sale are transferred to us according to Sections V\/4 to V\/6 of these Conditions. He is not authorized to use the Reserved Property for any other purpose. <\/p>

4. The claims of the Buyer from the further sale of the Reserved Property count already as transferred to us. They count, in the same relationship, as security as does the Reserved Property. If the Reserved Property is sold by the Buyer together with other goods not sold by us, the assignment of the claim from the further sale is only in the amount of the sales value of the Reserved Property. With the sale of goods on which we have co-ownership according to Section V\/2 of these Conditions, the assignment of the claim is in the amount of this co-ownership. <\/p>

5. The Buyer is authorized to collect claims from the further sale until we exercise our rights of revocation at any time. In addition, when Buyer defaults in payment we are entitled, after expiration of an appropriate extension period, to take back the goods delivered and to request that they not be sold or processed. This taking back shall not constitute a withdrawal from the contract. At our request, the Buyer is required to inform his customers immediately about the assignment to us \u2013 as far as we do not do it ourselves \u2013 and to provide us with the necessary information and details to accomplish collection. <\/p>

6. The Buyer must inform us immediately about any seizure or other adverse actions on the part of third parties.
7. Should the value of the existing securities exceed the value of the secured claims by more than 50 %, we are required to release securities of our choice upon demand of the Buyer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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VI. Carrying out Deliveries<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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1. When the goods are handed over to a forwarding agent or a carrier, at the latest, however, when the goods leave the warehouse or \u2013 with direct sales \u2013 the supplying plant, the risk is transferred to the Buyer in all cases, even those which are prepaid or free house deliveries. The Buyer must bear the responsibilities and costs of unloading. We shall obtain insurance only at the instruction of and at the cost of the Buyer. <\/p>

2. We are permitted to make partial deliveries in reasonable amounts. With goods we produce, deliveries are permitted which are up to 10 % more or less than the quantity ordered. <\/p>

3. With call contracts, we are permitted to produce or have the total quantity produced at one time. Any changes desired cannot be considered after the order has been given unless this has been specifically agreed to. Unless there is a firm agreement, call up times and quantities can only take place according to our supply or manufacturing capabilities. Should the goods not be called according to the contract, after a reasonable additional period of time we are authorized to invoice them as having been delivered. <\/p>

4. For business with continuous deliveries we must receive release orders and type categories for roughly the same amount per month. If the release orders or type categories are not given on time, we are entitled after the expiry of a fixed period to make the type categories and deliver the goods or to cancel the outstanding part of the contract and demand compensation instead of payment. At the end of the contract, Buyer has to accept and pay for the remaining goods on stock. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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VII. Liability for Defects<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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1. Any of properties of the goods, in particular to their quality, grade and measures will follow the agreed standards and, in default of such an agreement, any DIN and EN-standards which may be applicable at the time of the conclusion of the contract, and in absence of such standards the trade use and practice. Any deviation from samples, test pieces and previous deliveries shall be permitted, subject to the technical standards applicable. Any deviation from a product description shall be permitted, if and in so far such deviation, even upon most careful conduct, cannot be avoided. Any reference to standards and to similar guidelines as well as to quality, grade, measure, weight and usage of the goods, any information given in drawings and illustrations as well as any predictions given in our advertising material shall not be regarded as representations or guaranties, unless we have expressly referred to them in text form. The same shall apply to declarations of conformity and to similar characteristics such as CE and GS signs. The Buyer shall bare any risks as to the suitability and usage of the goods. <\/p>

2. As to the Buyer\u2019s obligations to examine the goods and to notify us of any defects, the statutory provisions of the German HGB (Commercial Code) shall apply, subject to the following conditions:<\/p>

\u2013 The Buyer shall examine the goods immediately after delivery with regard to the properties relevant for the use of the goods and shall notify us in text form of any defects of the goods immediately thereafter. In case the Buyer intends to install the goods into another object or attach the goods to another object, the properties relevant for the installation or the attachment include the inner properties of the goods. The Buyer\u2019s obligation to examine the goods exists even in cases where an inspection certificate or any other material certificate is provided. Defects which, even upon most careful inspection, cannot be discovered immediately after delivery must be notified to us in text form immediately after their discovery. <\/p>

\u2013 In case the Buyer, in the event of an installation of the goods into another object or attachment of the goods to another object, fails to inspect the properties of the goods relevant for the designated end use at least at random prior to installation resp. attachment (e.g. by function tests or a trial installation), this represents a particularly grave disregard of the care required in the ordinary course of business (gross negligence) in relation to us. In such a case, the Buyer may assert any rights in relation to these properties only if the defect had been deliberately concealed or in case of a guarantee for the respective quality of the goods. <\/p>

3. In case the Buyer discovers defects of the goods when inspecting the goods or thereafter, he shall make the defective goods or samples thereof available to us in order to give us the possibility to convince ourselves of the defect within a reasonable period of time. Otherwise, the Buyer cannot claim that the goods are defective. <\/p>

4. In case the goods are deficient, the Buyer shall be entitled to his statutory rights under the German BGB (Civil Code) \u2013 subject to the conditions that we shall be entitled to choose between repair and delivery of substitute goods and that minor (insignificant) defects shall limit the Buyer\u2019s rights only to reduce the purchase price (reduction).<\/p>

5. In case the Buyer has installed the goods, in accordance with the goods\u2019 type and designated use, into another object or attached the goods to another object, he may claim reimbursement of his necessary costs for the dismantling of the defective goods and the installation or attachment of goods free from defects (\u201cdismantling and installation costs\u201d) only in accordance with the following provisions:<\/p>

\u2013 Necessary dismantling and installation costs are only those, which directly result from the dismantling resp. removal of the defective goods and the installation resp. attachment of identical goods, have accrued on the basis of competitive market prices and have been proven by the Buyer by appropriate documents in text form.<\/p>

\u2013 Additional costs of the Buyer for consequential damages such as e.g. loss of profit, down time costs or additional costs for cover purchases are no dismantling and installation costs and therefore not recoverable under Sect. 439 para. 3 of the German Civil Code. The same applies for sorting costs and for supplementary costs resulting from the fact that the sold and delivered goods are at a place other than the agreed place of delivery. <\/p>

\u2013 The Buyer is not entitled to request advance payments for dismantling and installations cost or other expenses required for the remedy of the defective delivery.<\/p>

6. If the expenses claimed by the buyer for subsequent performance are disproportionate in a specific case, particularly in relation to the purchase price of the goods in a defect-free condition and considering the significance of the breach of contract, we are entitled to refuse reimbursement of these expenses. Disproportionality exists in particular if the claimed expenses, especially for removal and installation costs, exceed 150% of the invoiced value of the goods or 200% of the reduction in value of the goods due to the defect. <\/p>

7. Weitere Anspr\u00fcche sind nach Ma\u00dfgabe der Ziff. VIII ausgeschlossen. This applies in particular to claims for<\/p>

\u2013 damages which did not occur to the goods themselves (consequential damages),<\/p>

\u2013 costs of the Buyer related to the self-remedy of defects without the legal requirements being fulfilled and<\/p>

\u2013 dismantling and installation costs, in case due to a transformation undertaken by the buyer before the installation of the goods into another object or before attachment of the goods to another object, the installed or attached goods provide substantially different features than the original goods delivered by us or have been transformed to new products.<\/p>

8. An unjustified request to remedy an alleged defect entitles us to claim compensation for damages or costs incurred if the Buyer could have recognized upon careful inspection that the goods were not defective.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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VIII. General Limitations of Liability and Statute of Limitations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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1. We are liable for breach of contractual and non-contractual duties, especially those due to impossibility, delay, false advice, culpa in contrahendo and tortuous acts \u2013 also those of our managerial staff and other personnel \u2013 only in cases of intent or gross negligence and shall in case of gross negligence be limited to forseeable losses and damages characteristic for the type of contract in question.<\/p>

2. Die Beschr\u00e4nkungen aus VIII.1 gelten nicht bei schuldhaftem Versto\u00df gegen wesentliche Vertragspflichten. Vertragswesentlich sind die Pflicht zur rechtzeitigen Lieferung sowie die Freiheit der Ware von M\u00e4ngeln, die ihre Funktionsf\u00e4higkeit oder Gebrauchstauglichkeit mehr als nur unerheblich beeintr\u00e4chtigen und ferner Beratungs-, Schutz- und Obhutspflichten, die den Schutz des K\u00e4ufers oder seines Personals vor erheblichen Sch\u00e4den bezwecken. Die Beschr\u00e4nkungen gelten ferner nicht in F\u00e4llen zwingender Haftung nach dem Produkthaftungsgesetz, bei Verletzung des Lebens, des K\u00f6rpers oder der Gesundheit und auch dann nicht, wenn und soweit wir M\u00e4ngel der Sache arglistig verschwiegen oder deren Abwesenheit garantiert haben. Die Regeln \u00fcber die Beweislast bleiben hiervon unber\u00fchrt. <\/p>

3. Sind wir mit einer Lieferung oder sonstigen Leistung in Verzug, kann der K\u00e4ufer Ersatz des Verzugsschadens neben der Leistung verlangen; bei leichter Fahrl\u00e4ssigkeit jedoch beschr\u00e4nkt auf h\u00f6chstens 10 % des vereinbarten Preises f\u00fcr die in Verzug geratene Leistung. Das Recht des K\u00e4ufers auf Schadensersatz statt der Leistung nach Ma\u00dfgabe von Nr. VIII.1 und VIII.2 bleibt unber\u00fchrt. <\/p>

4. Soweit nichts anderes vereinbart, verj\u00e4hren vertragliche Anspr\u00fcche, die dem K\u00e4ufer gegen uns aus Anlass oder im Zusammenhang mit der Lieferung der Ware entstehen, ein Jahr nach Ablieferung der Ware, Dies gilt nicht, soweit \u00a7 438 Abs. 1 Nr. 2 BGB, \u00a7\u00a7 478, 479 BGB oder \u00a7 634 a Abs. 1 Nr. 2 BGB l\u00e4ngere Fristen vorschreiben sowie in F\u00e4llen der Verletzung des Lebens, des K\u00f6rpers oder der Gesundheit, bei einer vors\u00e4tzlichen oder grob fahrl\u00e4ssigen Pflichtverletzung durch uns oder bei arglistigem Verschweigen eines Mangels. In den F\u00e4llen der mangelhaften Nacherf\u00fcllung beginnt die Verj\u00e4hrungsfrist nicht erneut. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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IX. Copyright<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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1. An Kostenanschl\u00e4gen, Entw\u00fcrfen, Zeichnungen und anderen Unterlagen sowie an f\u00fcr die Herstellung von Waren durch uns gefertigten Formen, Werkzeugen und sonstigen Betriebsmitteln behalten wir uns das Eigentums- und Urheberrecht vor; sie d\u00fcrfen Dritten nur im Einvernehmen mit uns zug\u00e4nglich gemacht werden. Zu Angeboten geh\u00f6rige Zeichnungen und andere Unterlagen sind auf Verlangen zur\u00fcckzugeben. <\/p>

2. The title to any other tools, forms and other manufacturing devices required for the manufacturing of the goods ordered is subject to further agreement between the parties in each individual case.<\/p>

3. Sofern wir Gegenst\u00e4nde nach vom K\u00e4ufer \u00fcbergebenen Zeichnungen, Modellen, Mustern oder sonstigen Unterlagen geliefert haben, \u00fcbernimmt dieser die Gew\u00e4hr daf\u00fcr, dass Schutzrechte Dritter nicht verletzt werden. Untersagen uns Dritte unter Berufung auf Schutzrechte insbesondere die Herstellung und Lieferung derartiger Gegenst\u00e4nde, sind wir \u2013 ohne zur Pr\u00fcfung der Rechtslage verpflichtet zu sein \u2013 berechtigt, insoweit jede weitere T\u00e4tigkeit einzustellen und bei Verschulden des K\u00e4ufers Schadenersatz zu verlangen. Der K\u00e4ufer verpflichtet sich au\u00dferdem, uns von allen damit in Zusammenhang stehenden Anspr\u00fcchen Dritter unverz\u00fcglich freizustellen. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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X. Test Parts, Forms, Tooling<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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1. Hat der K\u00e4ufer zur Auftragsdurchf\u00fchrung Teile beizustellen, so sind sie frei Produktionsst\u00e4tte mit der vereinbarten, andernfalls mit einer angemessenen Mehrmenge f\u00fcr etwaigen Ausschuss, rechtzeitig, unentgeltlich und mangelfrei anzuliefern. Geschieht dies nicht, so gehen hierdurch verursachte Kosten und sonstige Folgen zu seinen Lasten. <\/p>

2. The construction of experimental parts, including the costs for forms and tools are for the account of the Buyer.<\/p>

3. F\u00fcr vom K\u00e4ufer beigestellte Werkzeuge, Formen und sonstige Fertigungsvorrichtungen beschr\u00e4nkt sich unsere Haftung auf die Sorgfalt wie in eigener Sache. Kosten f\u00fcr Wartung und Pflege tr\u00e4gt der K\u00e4ufer. Werden vom K\u00e4ufer beigestellte Werkzeuge, Formen und sonstige Fertigungsvorrichtungen vor Erf\u00fcllung der vereinbarten Ausbringungsmenge der bestellten Ware unbrauchbar und haben wir dies zu vertreten, gehen die f\u00fcr den Ersatz erforderlichen Kosten zu unseren Lasten. Auf Verlangen des K\u00e4ufers zerst\u00f6ren und entsorgen wir vom K\u00e4ufer beigestellte Werkzeuge, Formen und sonstige Fertigungsvorrichtungen nach Abschluss der Fertigung. Unsere Aufbewahrungspflicht erlischt \u2013 unabh\u00e4ngig von Eigentumsrechten des K\u00e4ufers \u2013 sp\u00e4testens zwei Jahre nach der letzten Fertigung aus der Form oder dem Werkzeug. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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XI. Place of Performance, Jurisdiction and Applicable Law<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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1. Erf\u00fcllungsort f\u00fcr unsere Lieferungen, f\u00fcr eine Nacherf\u00fcllung sowie f\u00fcr Zahlungen des K\u00e4ufers ist unser Betrieb. Gerichtsstand ist der Sitz unserer Hauptniederlassung. Wir k\u00f6nnen den K\u00e4ufer auch an seinem Gerichtsstand verklagen. <\/p>

2. In addition to these Conditions, German law shall apply for the legal relationships between us and the Buyer, excluding the provisions of the United Nations Convention on Contracts for the International Sale of Goods from 11.04.1980 (CISG).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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XII. Authoritative Version<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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In case of doubt, the German version of these General Terms and Conditions shall prevail.<\/p>\n

General terms and conditions Hagemann Systems Solutions GmbH \u2013 Fassung 03\/2026<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

General terms and conditions I. Validity\/Offers 1. These General Terms and Conditions (\u201cConditions\u201d) shall apply to all present and future contracts with entrepreneurs, governmental entities, or special governmental estates in the meaning of sec. 310 para. 1 BGB (German Civil Code) in regard to deliveries and other services rendered. Buyer\u2019s purchase conditions shall not be […]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-84198","page","type-page","status-publish","hentry"],"yoast_head":"\nGeneral terms and conditions | Hagemann Systems Solutions<\/title>\n<meta name=\"description\" content=\"Hagemann Systems Solutions Terms and Conditions: Overview of the general terms and conditions for deliveries and services.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hagemann-systems.de\/en\/gtc-hagemann-systems-solutions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"General terms and conditions | Hagemann Systems Solutions\" 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